Success needs no explanation and failure tolerates no excuse.
Yet few people appreciate this point. Many people who fail, dole out excuses one after another, everyone and everything else is to blame except themselves. The situation is most pathetic, when owners, managers and leaders blame their own employees, team members and followers.
Their opening statement is "The problem is ........", and this is followed by a long tirade or moan of nonsense.
The first step in solving a 'problem' is, to learn what is the problem? Surprisingly most people have no idea what the problem is?
A problem is defined as an obstruction 'C' which prevents you from going from Situation 'A' to situation 'B'.
Unfortunately most people don't know where they are, where they want to get to and what is obstructing them. In that case the person does not have a problem, they just have an excuse for their failure.
If you go to a restaurant, there is almost always a waiter to serve you. The reason the person is called a waiter is he or she waits on you.
The waiter's job is to wait. To not only wait but also watch and respond to the guest seeking information or some service.
No one likes to be summoned by the snapping of fingers, talked down in a demeaning manner or to clean up an unnecessary mess. The waiter's job is challenging especially when demands of guests are unreasonable.
While waiting is common in restaurants, what do we say when this happens in organisations? It is quite common for even highly qualified and senior people having to wait on their bosses and political masters.
Many bosses and even heads of families like to hold a grand audience with several people waiting on them. This makes them feel important while making people around them feel small and no more than minions.
Shockingly many an organisation and even families that I advise or work with, unfortunately have a number …